Whether you're opening a bank account or building your business, we've pulled together the most frequently asked questions that we get from customers. We’ve organized them by topic to make them easier to find.
Online Banking, PC Banking, Bill Pay, and Mobile Banking
TDD (Telephone Device for the Deaf)
Report Checking Account Fraud
Lost or Stolen Card
International Toll Free
Loss Mitigation, Bankruptcy Filings, Real-Estate Owned (REO) and Short Sale Inquiries
Credit Bureau Disputes
Sign onto Online Banking
Mail your questions, comments, or suggestions to (No deposits or payments accepted at this address):
P.O. Box 85024
Richmond, VA 23285-5024
Bank by Mail
You may mail checking, savings, or money market deposits to (Be sure to include a deposit slip or your name and account number. Do not send currency via U.S. mail):
SunTrust Bank, Special Handling
P.O. Box 27572
Richmond, VA 23261-7572
Request for Information or Notification of Error
Federal Law permits you to contact us in writing regarding your account in order to request certain types of actions and/or information (with exceptions). These requests include (1) a Qualified Written Request (QWR), (2) a Notice of Error (NOE), and (3) a Request for Information (RFI). If you submit a QWR or NOE, please include your name, loan account number and the reason you believe the account is in error. If you submit a RFI, please include your name, loan account number and the specific information requested.
Mail All Other Payments and Payoffs as follows:
Access 3 payment address
P. O. Box 791274
Baltimore MD 21279-1274
All other lines of Credit Payments
P. O. Box 79282
Baltimore MD 21279-0282
Credit Reporting Dispute Notices
Please submit your credit reporting dispute to:
ATTN: Credit Reporting Disputes
PO Box 85526
Richmond, VA 23285-5526
Investment and Insurance Products:
Are Not FDIC or any other Government Agency Insured Are Not Bank Guaranteed May Lose Value
© 2019 SunTrust Banks, Inc.
Equal Housing Lender. SunTrust Bank - NMLS #93471. Member FDIC.
SunTrust, SunTrust PortfolioView, SunTrust Robinson Humphrey, SunTrust Premier Program, AMC Pinnacle, AMC Premier, Access 3, Signature Advantage Brokerage, Custom Choice Loan and SunTrust SummitView are trademarks of SunTrust Banks, Inc. All rights reserved. All other trademarks are the property of their respective owners.
Services provided by the following affiliates of SunTrust Banks, Inc.: Banking products and services are provided by SunTrust Bank, Member FDIC. Trust and investment management services are provided by SunTrust Bank, SunTrust Delaware Trust Company. Securities, brokerage accounts and insurance (including annuities) are offered by SunTrust Investment Services, Inc., a SEC registered broker-dealer, member FINRA, SIPC, and a licensed insurance agency. Investment advisory services are offered by SunTrust Advisory Services, Inc., a SEC registered adviser. GFO Advisory Services, LLC is a SEC registered investment adviser that provides investment advisory services to a group of private investment funds and other non-investment advisory services to affiliates. Mortgage products and services are offered through SunTrust Mortgage, a tradename for SunTrust Bank, and loans are made by SunTrust Bank.
"SunTrust Advisors" may be officers and/or associated persons of the following affiliates of SunTrust Banks, Inc.: SunTrust Bank, our commercial bank, which provides banking, trust and asset management services; SunTrust Investment Services, Inc., a registered broker-dealer, which is a member of FINRA and SIPC, and a licensed insurance agency, and which provides securities, annuities and life insurance products; SunTrust Advisory Services, Inc., a SEC registered investment adviser which provides Investment Advisory services.
SunTrust Private Wealth Management, International Wealth Management, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups and GenSpring are marketing names used by SunTrust Bank, SunTrust Delaware Trust Company, SunTrust Investment Services, Inc., and SunTrust Advisory Services, Inc.
SunTrust Robinson Humphrey is the trade name for the corporate and investment banking services of SunTrust Banks, Inc. and its subsidiaries, including SunTrust Robinson Humphrey, Inc., member FINRA and SIPC.