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Frequently Asked Questions

Whether you're opening a bank account or building your business, we've pulled together the most frequently asked questions that we get from customers. We’ve organized them by topic to make them easier to find.

Customer Service
800.786.8787 (800.SUNTRUST)

Online Banking, PC Banking, Bill Pay, and Mobile Banking

TDD (Telephone Device for the Deaf)

Report Checking Account Fraud

Lost or Stolen Card

International Toll Free
800.ST.TRAVEL (800.7887.2835)

Loss Mitigation, Bankruptcy Filings, Real-Estate Owned (REO) and Short Sale Inquiries

Credit Bureau Disputes

Account-specific questions
Sign onto Online Banking

General banking comments, questions, or suggestions
Complete a Contact Us form

Write Us
Mail your questions, comments, or suggestions to (No deposits or payments accepted at this address):

SunTrust Bank
P.O. Box 85024
Richmond, VA 23285-5024

Bank by Mail
You may mail checking, savings, or money market deposits to (Be sure to include a deposit slip or your name and account number. Do not send currency via U.S. mail):

SunTrust Bank, Special Handling
P.O. Box 27572
Richmond, VA 23261-7572

Request for Information or Notification of Error
Federal Law permits you to contact us in writing regarding your account in order to request certain types of actions and/or information (with exceptions). These requests include (1) a Qualified Written Request (QWR), (2) a Notice of Error (NOE), and (3) a Request for Information (RFI). If you submit a QWR or NOE, please include your name, loan account number and the reason you believe the account is in error. If you submit a RFI, please include your name, loan account number and the specific information requested.

Mail All Other Payments and Payoffs as follows:

Access 3 payment address
SunTrust Bank
P. O. Box 791274
Baltimore MD 21279-1274

All other lines of Credit Payments
SunTrust Bank
P. O. Box 79282
Baltimore MD 21279-0282