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Frequently Asked Questions

We understand that each small business has unique needs. That’s why we have several options to suit your business. We’ve gathered our most frequently asked questions about small business banking here.

Business Customer Service
800.752.2515

24-hour automated assistance
800.786.8787 (800.SUNTRUST)

Online Cash Manager, PC Banking and Bill Pay
800.382.3232

TDD (Telephone Device for the Deaf)
800.854.8965

Report Checking Account Fraud
800.447.8994 (Option 1-Option 3)

Lost or Stolen Card
800.786.8787 Option 5

International Toll Free
800.ST.TRAVEL (800.7887.2835)

Please note that Federal Regulation E outlines the rules and procedures for electronic funds transfers (EFTs) for consumers. The protections and deadlines included in Regulation E do not apply to business accounts. Regulation E only establishes rights, liabilities, and responsibilities for consumer transactions on consumer accounts.

Account-specific questions
Login to Online Cash Manager

General banking comments, questions, or suggestions
Complete a Contact Us form

Please note that Federal Regulation E outlines the rules and procedures for electronic funds transfers (EFTs) for consumers. The protections and deadlines included in Regulation E do not apply to business accounts. Regulation E only establishes rights, liabilities, and responsibilities for consumer transactions on consumer accounts.

Write Us
Mail your questions, comments, or suggestions to (No deposits or payments accepted at this address):

SunTrust Bank
GA-Atlanta-0795
P.O. Box 4418
Atlanta, GA 30302-4418

Bank by Mail
You may mail checking, savings, or money market deposits to (Be sure to include a deposit slip or your name and account number. Do not send currency via U.S. mail):

SunTrust Bank, Special Handling
VA-RIC-9292
P.O. Box 27572
Richmond, VA 23261-7572

Consumer Loan/Line Payment Addresses
Access 3 payment address
SunTrust Bank
P.O. Box 791274
Baltimore, MD 21279-1274

All other lines of Credit Payments
SunTrust Bank
P. O. Box 79282
Baltimore, MD 21279-0282

Consumer Loan Payments
SunTrust Bank
P.O. Box 791144
Baltimore, MD 21279-1144

Please note that Federal Regulation E outlines the rules and procedures for electronic funds transfers (EFTs) for consumers. The protections and deadlines included in Regulation E do not apply to business accounts. Regulation E only establishes rights, liabilities, and responsibilities for consumer transactions on consumer accounts.