Make SunTrust Mortgage your preferred lender and both you and your customers win.

Your SunTrust Mortgage Loan Officer and team will guide your homebuyers from application to closing, and keep you informed every step of the way. This helps guarantee satisfied buyers and build relationships that help you prosper.

Our commitment to you:

  • Single point of contact
  • Reassurance for customers
  • Weekly customized status reports
  • Tracked changes for a smoother process
  • Knowledge, advice, and perspective on changes in the industry

Whether your customer is buying a home for the first time, relocating, trading up, downsizing or choosing a second home, your dedicated SunTrust Loan Officer will work to understand every aspect of your business; production timelines, contracts, plans, change addendums, and more.

For all loans we process, our builders (and new construction loans) are given priority review by our Builder Operations Team – A Center of Specialization, staffed with highly trained mortgage professionals, underwriters, and closers to exclusively process loans for your customers.

Five things our team knows that can help drive your business forward:

  1. How to read floor plans, elevations and spec sheets so you are sure to get an accurate appraisal.
    We only work with an approved list of independent new construction appraisers who are experienced with valuing new construction properties from plans and spec sheets to cost breakdowns. They know how to take builder upgrades into account, along with base pricing. As a result, you can expect more accurate appraisals.
  2. How to process a loan while its terms are changing.
    Homes under construction can be subject to pricing changes before they’re finished, which gives some lenders headaches. Our team handles nothing but loans for construction buyers like yours. Our processors understand builder contracts, earnest money and seller-paid closing costs, and can expertly manage change addendums.
  3. How to get started, even if down payment funds are delayed.
    We submit all loans we fulfill for our builders to underwriting right away, even if funds from outside sources aren’t immediately available. If your buyer needs to sell another house, liquidate some investments or accumulate more savings for a down payment, we understand. Our underwriters will review the fund source documentation closer to closing.
  4. How to complete a closing package without a final inspection.
    Final Inspections and issuing the Certificate of Occupancy (C.O.) can occur prior to the scheduled closing. To help ensure we keep closings on track though, we will release the closing package (not the funding) without a Final Inspection or C.O.
  5. How to close on time.
    We're sticklers for maintaining a firm closing timeline, and are proficient in navigating changes to the process required by the TILA-RESPA Integrated Disclosure Rule (TRID). We get the Closing Disclosure into the borrower's hands at least three days prior to Closing to keep things moving smoothly right to the end.

Regional Home Mortgage Specialists at your service:

Jim Hunter
SVP, Mortgage Manager
Locations - DC, GA, MD, TN, VA
Phone - 410.608.9554

Ken S. Bernardo
SVP, Mortgage Manager
Locations - NC, SC, VA
Phone - 704.900.9468

Joe Reynolds
SVP, Mortgage Manager
Location - FL
Phone - 904.534.2001

Investment and Insurance Products:

Are Not FDIC or any other Government Agency Insured   Are Not Bank Guaranteed  May Lose Value 

© 2018 SunTrust Banks, Inc

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SunTrust, SunTrust Mortgage, SunTrust PortfolioView, SunTrust Robinson Humphrey, SunTrust Premier Program, AMC Pinnacle, AMC Premier, Access 3, Signature Advantage Brokerage, Custom Choice Loan and SunTrust SummitView are federally registered service marks of SunTrust Banks, Inc. All other trademarks are the property of their respective owners.

Services provided by the following affiliates of SunTrust Banks, Inc.: Banking products and services are provided by SunTrust Bank, Member FDIC. Trust and investment management services are provided by SunTrust Bank, SunTrust Delaware Trust Company and SunTrust Banks Trust Company (Cayman) Limited. Securities, brokerage accounts and insurance (including annuities) are offered by SunTrust Investment Services, Inc., a SEC registered broker-dealer, member FINRA, SIPC, and a licensed insurance agency. Investment advisory services are offered by SunTrust Advisory Services, Inc., a SEC registered adviser. GFO Advisory Services, LLC is a SEC registered investment adviser that provides investment advisory services to a group of private investment funds and other non-investment advisory services to affiliates. Mortgage products and services are provided by SunTrust Mortgage, Inc.

SunTrust Mortgage, Inc. - NMLS #2915, 901 Semmes Avenue, Richmond, VA 23224, 1-800-634-7928. CA: licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, IL: Illinois Residential Mortgage Licensee #MB-989, Department of Financial and Professional Regulation, 100 W. Randolph, Suite 900, Chicago, IL 60601, 1-888-473-4858, MA: Mortgage Lender license #-ML-2915, NJ: Mortgage Banker License - New Jersey Department of Banking and Insurance, NY: Licensed Mortgage Banker—NYS Department of Financial Services, and RI: Rhode Island Licensed Lender.

"SunTrust Advisors" may be officers and/or associated persons of the following affiliates of SunTrust Banks, Inc.: SunTrust Bank, our commercial bank, which provides banking, trust and asset management services; SunTrust Investment Services, Inc., a registered broker-dealer, which is a member of FINRA and SIPC, and a licensed insurance agency, and which provides securities, annuities and life insurance products; SunTrust Advisory Services, Inc., a SEC registered investment adviser which provides Investment Advisory services.

SunTrust Private Wealth Management, International Wealth Management, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups and GenSpring are marketing names used by SunTrust Bank, SunTrust Banks Trust Company (Cayman) Limited, SunTrust Delaware Trust Company, SunTrust Investment Services, Inc., and SunTrust Advisory Services, Inc.

SunTrust Bank and its affiliates do not accept fiduciary responsibility for all banking and investment account types offered. Please consult with your SunTrust representative to determine whether SunTrust and its affiliates have agreed to accept fiduciary responsibility for your account(s) and if you have completed the documentation necessary to establish a fiduciary relationship with SunTrust Bank or an affiliate. Additional information regarding account types and important disclosures may be found at

SunTrust Robinson Humphrey is the trade name for the corporate and investment banking services of SunTrust Banks, Inc. and its subsidiaries, including SunTrust Robinson Humphrey, Inc., member FINRA and SIPC.