Mortgage Customer Service

How Can We Help You With Your Mortgage Loan?

SunTrust is dedicated to providing you the best products and service available. Let our experienced loan officers help guide you through the mortgage process. For new loans or old, there's always a convenient way to reach us:

Call us at 1.800.634.7928
For our hearing- and speech-disabled clients: When using the Relay System, call us at: 1.800.634.7928. Relay System calls are accepted from 8 am - 8 pm Eastern Time, Monday-Friday and 9 am - 3 pm Eastern Time on Saturdays. Closed on federal holidays.

Online, you can also:

Write Us

General Inquires/Research Request
SunTrust Bank
Mail Code RVW 3003
PO Box 26149
Richmond, VA 23260-6149

Mail Monthly Payments
SunTrust Bank
PO Box 79041
Baltimore, MD 21279-0041

Insurance Renewals/Bills
SunTrust Bank
ISAOA/ATIMA
P.O. Box 47047
Atlanta, GA 30362

Qualified Written Requests/Notices of Error/Requests for Information
SunTrust Bank
Attn: QWR/NOE/RFI
PO Box 26527
Richmond, VA 23261-6527

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