Mortgage Customer Service

How Can We Help You With Your Mortgage Loan?

SunTrust is dedicated to providing you the best products and service available. Let our experienced loan officers help guide you through the mortgage process. For new loans or old, there's always a convenient way to reach us:

Call us at 1.800.634.7928
For our hearing- and speech-disabled clients: When using the Relay System, call us at: 1.800.634.7928. Relay System calls are accepted from 8 am - 8 pm Eastern Time, Monday-Friday and 9 am - 3 pm Eastern Time on Saturdays. Closed on federal holidays.

Online, you can also:

Write Us

General Inquires/Research Request
SunTrust Bank
Mail Code RVW 3003
PO Box 26149
Richmond, VA 23260-6149

Mail Monthly Payments
SunTrust Bank
PO Box 79041
Baltimore, MD 21279-0041

Insurance Renewals/Bills
SunTrust Bank
ISAOA/ATIMA
P.O. Box 47047
Atlanta, GA 30362

Qualified Written Requests/Notices of Error/Requests for Information
SunTrust Bank
Attn: QWR/NOE/RFI
PO Box 26527
Richmond, VA 23261-6527

Home Mortgages Resource Center

  • Ready to Buy a Home? Do This First

    Buying a new home is one of the most exciting and fulfilling processes in life. But it can also be stressful. To make the process as seamless as possible, make sure all your bases are covered.

  • Infographic: Who Are Today's First-Time Homebuyers?

    Who are today’s first-time homebuyers? Read this infographic from SunTrust to learn who’s buying and how they’re finding homes they can afford.

  • Infographic: Avoid These Common Budget Mistakes

    Whether you’re a first-time home buyer or a long-term owner, here are the common budgeting mistakes to avoid.

  • Start Your Home Buying Journey Today

    It’s important to understand the steps involved in buying a home right from the start. That’s why this guide was created to walk you through the home buying journey from beginning to end.

  • Home Buying (and Selling) in the Offseason

    Home sales typically increase month-over-month from March until August. But there are some definite pros to buying or selling a home outside of this peak season, starting with less competition.