Mortgage Customer Service

How Can We Help You With Your Mortgage Loan?

SunTrust is dedicated to providing you the best products and service available. Let our experienced loan officers help guide you through the mortgage process. For new loans or old, there's always a convenient way to reach us:

Call us at 1.800.634.7928
For our hearing- and speech-disabled clients: When using the Relay System, call us at: 1.800.634.7928. Relay System calls are accepted from 8 am - 8 pm Eastern Time, Monday-Friday and 9 am - 3 pm Eastern Time on Saturdays. Closed on federal holidays.

Online, you can also:

Write Us

General Inquires/Research Request
SunTrust Bank
Mail Code RVW 3003
PO Box 26149
Richmond, VA 23260-6149

Mail Monthly Payments
SunTrust Bank
PO Box 79041
Baltimore, MD 21279-0041

Insurance Renewals/Bills
SunTrust Bank
ISAOA/ATIMA
P.O. Box 47047
Atlanta, GA 30362

Qualified Written Requests/Notices of Error/Requests for Information
SunTrust Bank
Attn: QWR/NOE/RFI
PO Box 26527
Richmond, VA 23261-6527

Home Mortgages Resource Center

  • Prepare Your Home for Winter

    A few simple steps can help you winterize your home this fall, keeping you safe and comfortable during the colder months -- and saving you money in the process.

  • What Are Mortgage Points and Should You Pay Them?

    Points are additional funds you can pay at closing to lower your interest rate. But does this strategy always make sense?

  • What's a HELOC?

    A Home Equity Line of Credit (HELOC) lets you tap into the equity in your home and borrow against it for things like home improvements or other major expenses.

  • Ready to Buy a Home? Do This First

    Buying a new home is one of the most exciting and fulfilling processes in life. But it can also be stressful. To make the process as seamless as possible, make sure all your bases are covered.

  • Infographic: Who Are Today's First-Time Homebuyers?

    Who are today’s first-time homebuyers? Read this infographic from SunTrust to learn who’s buying and how they’re finding homes they can afford.