Mortgage Client Support

Welcome to SunTrust Mortgage

Your home and your financial goals are important to us. Whether you have closed on your mortgage with SunTrust or your loan has been transferred to us, you will find that our knowledgeable team is readily available to answer your questions and assist so you can maintain greater control, increase financial confidence and focus your energy on what matters most in your life.

We have invested in helpful tools and resources to answer questions that may pop up. If you cannot find what you are looking for here, give us a call at 800.634.7928, Monday through Friday 8 a.m. to 8 p.m. and Saturday 9 a.m. to 3 p.m., ET.

Access Your Account

Manage your mortgage, review account information, loan activity and payment details by signing on to our secure Customer Care site.

Payment Options

Explore your payment options or make payments using a method that is convenient for you.


Has your mortgage recently transferred to SunTrust? Want to learn more about escrow? We have answers to these burning questions and more.

Mortgage Assistance

We understand life brings changes and managing your mortgage payments is not always easy. We offer mortgage assistance programs to help you gain confidence and control over your situation.

Manage your Mortgage: Video series and tips to help you stay informed and in control of your finances.

Episode 2: Understanding your Escrow Account.

Helping you understand your escrow statement. As your property taxes and insurance bills fluctuate we'll help you understand your monthly mortgage payment. Download the guide to understanding escrow > Link opens in a new window.

Episode 1: Understanding your Billing Statement.

Manage your mortgage by keeping an eye on key figures like your interest rate, monthly payments and remaining balance. Download the guide to the new account
statement > Link opens in a new window.

More Online Resources:

View a list of SunTrust Bank's Registered Loan Officers Link opens in a new window. and their NMLS Identifiers (updated weekly). To access the Nationwide Mortgage Licensing System and Registration (NMLSR) database to confirm registration of any mortgage lending professional, visit Link opens in a new window., enter the unique NMLS identification number and click "Search".

Pay Online Click here and go green by choosing paperless statements.
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Pay by check: SunTrust Bank PO Box 79041 Baltimore, MD 21279-0041

Home Mortgages Resource Center