Mortgage Client Support

Welcome to SunTrust Mortgage

Your home and your financial goals are important to us. Whether you have closed on your mortgage with SunTrust or your loan has been transferred to us, you will find that our knowledgeable team is readily available to answer your questions and assist so you can maintain greater control, increase financial confidence and focus your energy on what matters most in your life.

We have invested in helpful tools and resources to answer questions that may pop up. If you cannot find what you are looking for here, give us a call at 800.634.7928, Monday through Friday 8 a.m. to 8 p.m. and Saturday 9 a.m. to 3 p.m., ET.

Access Your Account

Manage your mortgage, review account information, loan activity and payment details by signing on to our secure Customer Care site.

Payment Options

Explore your payment options or make payments using a method that is convenient for you.


Has your mortgage recently transferred to SunTrust? Want to learn more about escrow? We have answers to these burning questions and more.

Mortgage Assistance

We understand life brings changes and managing your mortgage payments is not always easy. We offer mortgage assistance programs to help you gain confidence and control over your situation.

Manage your Mortgage: Video series and tips to help you stay informed and in control of your finances.

Episode 2: Understanding your Escrow Account.

Helping you understand your escrow statement. As your property taxes and insurance bills fluctuate we'll help you understand your monthly mortgage payment. Download the guide to understanding escrow >

Episode 1: Understanding your Billing Statement.

Manage your mortgage by keeping an eye on key figures like your interest rate, monthly payments and remaining balance. Download the guide to the new account
statement >

More Online Resources:

Confirm the registration of any SunTrust mortgage loan officer by visiting the Nationwide Mortgage Licensing System and Registration (NMLSR) database at (Enter the unique NMLS identification number and click "Search").

Obtain a list of SunTrust Mortgage Home Preservation Loan Officers and their NMLS Identifiers.

Pay Online Click here Link opens a new window and go green by choosing paperless statements.
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Pay by check: SunTrust Bank PO Box 79041 Baltimore, MD 21279-0041

Home Mortgages Resource Center

  • Ready to Buy a Home? Do This First

    Buying a new home is one of the most exciting and fulfilling processes in life. But it can also be stressful. To make the process as seamless as possible, make sure all your bases are covered.

  • Infographic: Who Are Today's First-Time Homebuyers?

    Who are today’s first-time homebuyers? Read this infographic from SunTrust to learn who’s buying and how they’re finding homes they can afford.

  • Infographic: Avoid These Common Budget Mistakes

    Whether you’re a first-time home buyer or a long-term owner, here are the common budgeting mistakes to avoid.

  • Start Your Home Buying Journey Today

    It’s important to understand the steps involved in buying a home right from the start. That’s why this guide was created to walk you through the home buying journey from beginning to end.

  • Home Buying (and Selling) in the Offseason

    Home sales typically increase month-over-month from March until August. But there are some definite pros to buying or selling a home outside of this peak season, starting with less competition.