Find answers to questions about escrow, year-end statements, relationship rewards and more.
Welcome to SunTrust! We are happy you are here. We have answered some of the most commonly asked questions in this section.
For your benefit, we have addressed the most frequently asked questions about mortgage escrow accounts.
Helping you understand your escrow statement. As your property taxes and insurance bills fluctuate we'll help you understand your monthly mortgage payment. Download the guide to understanding escrow >
If you have real estate tax questions, we have the answers...starting with these most commonly asked questions.
Understanding your homeowner's (hazard) insurance options and responsibilities is an important part of protecting your home. That's why we've outlined the types of policies available, some general insurance information, plus tips on how you can reduce insurance costs on your home.
*Homebuyer Privileges® is brought to you by Genworth Mortgage Insurance through SunTrust Mortgage, a participating lender. Contact Genworth's ionCenter® at 800.444.5664 with any questions.
1 Subject to credit approval. Conditions and limitations apply. Loan proceeds may not be used to refinance an existing LightStream® loan or for business purposes.
2 Consumer installment loans, equity loans and lines of credit are offered by SunTrust Bank. A 0.25% interest rate reduction off the standard rate of a consumer loan or line of credit is provided if payment is automatically deducted from a SunTrust checking, savings, or money market account using the SurePaySM (automatic) payment option. This interest rate reduction does not apply to any promotional advances nor the repayment period of any consumer line of credit, nor to Fixed Rate/Fixed Term advances under an Access 3 Home Equity Line of Credit, and is not available on existing consumer loans or lines. Relationship pricing discounts may not be applicable for all products. Consult your banker for details. All loan and line discount offers are subject to change. Offer for new and refinanced eligible consumer loans and lines of credit, as well as for credit line increases.
3 Additional terms and conditions apply, which SunTrust will provide to you when you become an enrolled program member (in SunTrust Cash Rewards). All credit cards are subject to credit approval. The MasterCard card is issued by SunTrust Bank, pursuant to a license from MasterCard International. ©2017 Mastercard. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. Visit suntrust.com for more information about the SunTrust Cash Rewards Credit Card.
4 5% Cash Back Benefit: You will earn another additional 3% in Cash Rewards (5% Cash Rewards total), at Participating Merchants (gas and grocery stores), on Qualifying Purchases made with the Card (a) up to the $6,000 combined total of Qualifying Purchases made at Participating Merchants or (b) through the first 12 months after account opening, whichever comes first. After you have fully utilized the additional 3% benefit either by (a) spending up to the $6,000 combined total of gas and grocery Qualifying Purchases made at Participating Merchants or (b) reaching the end of the first 12 months after account opening, whichever comes first, you can then earn the unlimited 2% Cash Rewards Benefit. The 5% Cash Rewards Benefit is only available during the first 12 months after account opening. Participating Merchants are determined by the associated merchant category code (“MCC”) used by each merchant. Purchases made at merchants that do not process transactions under an eligible MCC will not qualify for the additional 1% or 3% bonus reward rate.
5 Qualifying Purchase(s) - new net retail purchases (minus credits/returns/adjustments) at participating merchants based on merchant category codes. Non-purchase items do not qualify for Cash Back. See additional terms and conditions when you apply.
6 2% Cash Back Benefit: You will earn an unlimited additional 1% in Cash Rewards (2% Cash Rewards total) at Participating Merchants (gas and grocery stores), on Qualifying Purchases made with the Card..
7 1% Cash Back Benefit: You can earn cash back of 1% on new Qualifying Purchases on your Card, if your Card Account is in Good Standing, with no restriction on the amount of cash back that you may earn or redeem.
8 Cash Rewards Redemption: After the close of the billing period in which the Cash Rewards are earned, if your Card Account is in Good Standing, upon your request, SunTrust will redeem your Cash Rewards in U.S. dollars with a minimum of $25 and any greater amount (not to exceed the total Cash Back earned, but not yet redeemed, on your Card Account at time of redemption). You may redeem your Cash Back for (1) a statement credit or (2) an ACH credit to the deposit account that you designate. Cash Rewards earned on Consumer Card Accounts that are redeemed through an ACH deposit into a SunTrust checking, savings, or money market account will receive a Cash Deposit Bonus of 10%, 25%, 50% or 75% on redemption, depending on your deposit relationship with SunTrust as of the last day of the month preceding redemption, or if you redeem in the first few days of the month, the last day of two months’ prior to redemption (see Program Agreement for details), as follows:
* Private Wealth Management means the group within SunTrust Bank that provides a full array of wealth management products and professional services to high net worth clients seeking active management of their financial resources. Private Wealth Management is a marketing name used by SunTrust Banks, Inc. and the following affiliates: Banking and trust products and services, including investment advisory products and services, are provided by SunTrust Bank. Securities, insurance (including annuities) and other investment products and services (including brokerage accounts) are offered by SunTrust Investment Services, Inc., an SEC registered investment adviser and broker-dealer, member FINRA, SIPC, and a licensed insurance agency.
† Combined Consumer Deposits and Investment Balances means the sum of balances in the SunTrust Signature Advantage Banking account PLUS statement-linked SunTrust deposit accounts (savings, checking, money market, or CD’s), Trust accounts, IRA or Brokerage accounts introduced through SunTrust Investment Services, Inc. (excluding annuities).
‡ Premier Banking means the group within SunTrust Bank that provides specialized services and benefits such as investment products and services (including brokerage accounts) which are offered by SunTrust Investment Services, Inc., an SEC registered investment adviser and broker-dealer, member FINRA, SIPC. Enrollment in Premier Banking is required.
Please call us if you have additional questions. You can reach our Client Services Department at 800.634.7928, 8 a.m. to 8 p.m., Monday through Friday and 9 a.m. to 3 p.m., ET, on Saturday.
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Investment and Insurance Products:
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SunTrust, SunTrust Mortgage, SunTrust PortfolioView, SunTrust Robinson Humphrey, SunTrust Premier Program, AMC Pinnacle, AMC Premier, Access 3, Signature Advantage Brokerage, Custom Choice Loan and SunTrust SummitView are federally registered service marks of SunTrust Banks, Inc. All other trademarks are the property of their respective owners.
Services provided by the following affiliates of SunTrust Banks, Inc.: Banking products and services are provided by SunTrust Bank, Member FDIC. Trust and investment management services are provided by SunTrust Bank, SunTrust Delaware Trust Company and SunTrust Banks Trust Company (Cayman) Limited. Securities, brokerage accounts and insurance (including annuities) are offered by SunTrust Investment Services, Inc., a SEC registered broker-dealer, member FINRA, SIPC, and a licensed insurance agency. Investment advisory services are offered by SunTrust Advisory Services, Inc., a SEC registered adviser. GFO Advisory Services, LLC is a SEC registered investment adviser that provides investment advisory services to a group of private investment funds and other non-investment advisory services to affiliates. Mortgage products and services are provided by SunTrust Mortgage, Inc.
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"SunTrust Advisors" may be officers and/or associated persons of the following affiliates of SunTrust Banks, Inc.: SunTrust Bank, our commercial bank, which provides banking, trust and asset management services; SunTrust Investment Services, Inc., a registered broker-dealer, which is a member of FINRA and SIPC, and a licensed insurance agency, and which provides securities, annuities and life insurance products; SunTrust Advisory Services, Inc., a SEC registered investment adviser which provides Investment Advisory services.
SunTrust Private Wealth Management, International Wealth Management, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups and GenSpring are marketing names used by SunTrust Bank, SunTrust Banks Trust Company (Cayman) Limited, SunTrust Delaware Trust Company, SunTrust Investment Services, Inc., and SunTrust Advisory Services, Inc.
SunTrust Bank and its affiliates do not accept fiduciary responsibility for all banking and investment account types offered. Please consult with your SunTrust representative to determine whether SunTrust and its affiliates have agreed to accept fiduciary responsibility for your account(s) and if you have completed the documentation necessary to establish a fiduciary relationship with SunTrust Bank or an affiliate. Additional information regarding account types and important disclosures may be found at www.suntrust.com/investmentinfo.
SunTrust Robinson Humphrey is the trade name for the corporate and investment banking services of SunTrust Banks, Inc. and its subsidiaries, including SunTrust Robinson Humphrey, Inc., member FINRA and SIPC.