Understanding how to prepare and get started with mortgage assistance is in the details of this guide.
Help us understand your hardship (i.e. income reduction, divorce, medical issues, etc.). We are ready to help you. You can call us at 800.443.1032, Monday through Thursday, 8 a.m. to 10 p.m., Friday, 8 a.m. to 8 p.m., and Saturday, 9 a.m. to 3 p.m. ET. Please have your SunTrust mortgage loan number ready.
In order to determine the best option for you, we need a complete understanding of your financial situation. Once you decide to apply for a loan modification or other assistance, download your investor package from the Investor Specific list below. You will also need to submit additional documentation listed here under General Documentation and Household Income Documentation categories.
Please Note! All relevant forms must be signed in ink and mailed to SunTrust at the address provided below.
Investor Specific Documentation:
Download your investor package from the list below. If you are unsure which package is the correct package for you, our representatives are available to assist at 800.443.1032.
|Wage Earner (W2 employee)||
|Social Security, Disability, Death Benefits, Pension, Public Assistance, Adoption Assistance||
|Other Earned Income||
IMPORTANT NOTES to help facilitate prompt and accurate imaging of your documents:
You may fax all documents that do not need to be signed in ink and mailed to 877.589.0758. A fax cover sheet with directions has been included in each package.
You may mail all documents to:
PO Box 26150
Richmond, VA 23260
You may email all documents to Homepreservationdocuments@SunTrust.com.
Once you've completed these steps, you will be assigned and contacted by a Home Preservation Client Representative (HPCR) if you are not already working with one. The role of the HPCR is to be your one point of contact throughout the qualification process.
You can call us at 800.443.1032, Monday through Thursday, 8 a.m. to 10 p.m., Friday, 8 a.m. to 8 p.m., and Saturday, 9 a.m. to 3 p.m. ET. Please have your SunTrust mortgage loan number ready.
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