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Privacy Information


SunTrust has a longstanding commitment to protecting the confidentiality of our clients' personal financial information. We believe it is helpful to have an overview of how this commitment is applied as SunTrust collects, uses, and protects your personal information when you interact with us online.

The Types of Information We Collect and How it is Used

When you visit a SunTrust website or otherwise interact with us online, we may collect navigational and engagement information, such as pages visited and average time spent on a particular page. We may also collect technical information concerning your computer browser type, IP address, or the presence of any software necessary to view our site, as well as information about the computer you use to access secure pages. This is done to help us analyze our site and enhance your experience, to alert you of any possible software compatibility issues as well as helping us to make decisions about how various technologies are used on our site. In some cases, we may also use this information to help protect the security of your personal and account information.

When you or your representative provides personal information on applications, forms, and electronic messaging, we use it for many purposes, including processing transactions on your account, responding to product applications and questions, and to fulfill regulatory requirements. SunTrust maintains strict policies against the unauthorized disclosure or use of client information and has extensive safeguards in place to prevent unauthorized access.

SunTrust and its online advertising and marketing partners may use cookies, beacons, JavaScript, and other technologies to understand the effectiveness of our advertising and marketing on suntrust.com, and through SunTrust digital advertising (such as interacting with a SunTrust ad on a third-party site, or through a search engine or SunTrust email), to develop content and/or offers to better serve our clients, and to personalize your experience. These tracking tools may be anonymous or encrypted, and in most cases do not contain your name, address, telephone number, or email address. We may use these technologies to individually identify your interaction with our emails, including your opening of emails and reading content linked to in the emails.

To help prevent unauthorized access to your accounts, we use specific encrypted cookies, flash objects and similar files to verify your identity and monitor any unusual or suspicious behavior – even if a criminal has your user ID and password. The information encrypted in these cookies is only specific to SunTrust and does not contain information about other sites you visit or any personally-identifiable information.

Cookies
A cookie is a piece of information that our Web server stores on your computer's hard drive and retrieves later. A cookie does not allow our Web site to access your files or any information you may have stored on your computer.

Do you have to accept Cookies?
No. Most browsers provide you with the ability to restrict or completely reject cookies. (However, we recommend against making such a selection, as it may hinder our ability to securely protect your account from unauthorized users and impact your ability to use some features.)

Security
When you bank online, encrypted cookies, flash objects and similar tools help us ensure your identity and protect your accounts from unauthorized use. We also use firewalls, passcodes, data encryption and other safety features to ensure that the information you provide us remains secure.

Linking to Other Sites
We may provide links to non-SunTrust companies, such as credit bureaus or merchants, and will notify you when leaving the SunTrust site. If you choose to link to websites not controlled by SunTrust, we are not responsible for the privacy or security of these sites, including the accuracy, completeness, reliability or suitability of their information. If you are asked to provide information on one of these sites we urge you to carefully study their privacy policies before sharing.

Aggregation Services
Aggregation allows you to gather information from many websites and view that information in a consolidated format on one site. If you provide information about your SunTrust accounts (including your access information) to an aggregation service provider, we will consider that as your having authorized all transactions initiated by that aggregation site. SunTrust reserves the right to disable aggregation for any account without notice. If you wish to cancel your third-party aggregation services you should also change your password at suntrust.com.

Social Security Numbers
As part of its Privacy practices, SunTrust is committed to protecting the confidentiality of Social Security numbers, prohibiting unlawful disclosure of Social Security numbers, and limiting access to Social Security numbers.

Protecting Your Children
SunTrust strictly follows the federal guidelines of the Children's Online Privacy Protection Act (COPPA) which gives parents control over what type of information is collected online about their children.

We do not knowingly collect, maintain, or use personally identifiable information from children under age 13 on our websites. We are not responsible for the data collection and use practices of nonaffiliated third-parties that are linked from our websites.

Social Media
SunTrust provides experiences on social media platforms such as Facebook® or, Twitter® that enable online sharing and collaboration. Any content you post, such as pictures, information, opinions, or any personal information that you make available to other participants on these social platforms, is subject to the terms of use and privacy policies of those platforms. Please refer to them to better understand your rights and obligations with regard to such content.

Given the very public nature of social media, it is critical that we all safeguard confidential financial information. If you post information on a SunTrust site that we feel should be shielded from public view, we will remove it. This includes not only specific details about your SunTrust accounts and other private, confidential information (such as your Social Security number), but also details of information relayed in private conversations between you and SunTrust teammates. Please know that in taking down or editing your posts, we are focusing our experience and best judgment on keeping your financial information safe.