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Other Forms of Fraud
Check Fraud

Check fraud is the act of counterfeiting a check or negotiating a check that has been knowingly altered, forged in any way - in an effort to defraud a financial institution. This type of fraud is one of the largest challenges facing financial institutions. Technology has made it increasingly easy for criminals to create increasingly realistic counterfeit and fictitious checks as well as false identification that can be used to defraud financial institutions.

Examples Of Check Fraud include:
Counterfeit/Bogus Checks: Counterfeit checks are printed, photocopied or other reproductions of a check or other negotiable instrument not authorized or issued by the bank or the holder of the account the item is drawn against.

Forgeries: Forgeries are checks or other negotiable items that contain forged, unauthorized or improper endorsement of the maker or payee.

Alterations: Alterations are checks or other negotiable items bearing any kind of mechanical or chemical alteration of the payee(s) name(s) and/or amount.

Credit Card and Debit Card Fraud

Credit card and debit card theft is a very common form of fraud. However, it is still possible for your account numbers to be stolen while your cards are in your possession.

Reduce the chances that you will become a victim of credit card and debit card fraud:
  • Sign your cards immediately once they arrive in the mail.
  • Memorize your Personal Identification Number (PIN) and don't write it on anything.
  • Don't enter your card online unless you're on a secure site. Don't send your credit card or debit card number in an email.
  • Keep a record of all your account numbers, expiration dates, and contact information for each issuer. This will come in handy if your wallet is lost or stolen.
  • Report a lost or stolen card right away. Quick action will minimize potential loss and liability.
  • Save your receipts to compare against your billing statement. When discarding receipts, tear them up or shred them.
  • Monitor your statements monthly, making sure you recognize all charges. If you see any suspicious transactions, contact your bank immediately.
  • Carefully review receipts for voided transactions and be sure they do not post to your account.
  • Destroy your carbons. Do not leave them behind without tearing them up.
  • Don't leave your purse, wallet, cards, or receipts unattended. Always keep them secure or in your sight. Only carry cards that you need; leave others in a safe place at home.
  • Don't give out your account number unless you know and trust the company.
  • In lieu of a signature on your credit card or debit card, write "verify signature on driver's license."
For additional tips on how you can help protect yourself against fraud, visit Quick Tips.

Telephone and Print Fraud

Some scammers attempt to commit fraud through fraudulent telephone calls or fake newspaper advertisements. They pose as legitimate financial institutions and ask for your personal and account information.
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Mobile Phone Security

Smishing is a form of criminal activity using social engineering techniques similar to phishing. Smishing victims receive SMS messages. Known as "smishing," these text messages might ask you to register for an online service – then try to sneak a virus onto the users' device.

Some messages warn that the consumer will be charged unless he/she cancels the supposed order by going to a Web site that then extracts such credit card numbers and other private data.

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Fraudulent Phone Calls and Numbers

Vishing is the criminal practice of using social engineering and Voice over IP (VoIP) to gain access to private personal and financial information from the public for the purpose of financial reward. The term is a combination of "voice" and "phishing".

When the victim answers the call, an automated recording, often generated with a text-to-speech synthesizer, is played to alert the consumer that their credit card has had fraudulent activity or that their bank account has had unusual activity. The message instructs the consumer to call the following phone number immediately. The same phone number is often shown in the spoofed caller ID and given the same name as the financial company they are pretending to represent.

Consumers should be highly suspicious when receiving messages directing them to call and provide credit card or bank numbers. Rather than provide any information, the consumer is advised to contact their bank or credit card company directly to verify the validity of the message. Remember, however, that there are legitimate reasons SunTrust may attempt to contact you to verify the authenticity of a transaction.

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Examples of Telephone Fraud

Be wary of telephone scammers. If you receive a call from someone asking for personal and account information, call the company back using a phone number you know is legitimate. Here are some examples of recent fraudulent telephone activities:
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Fraudulent Newspaper Advertisements

Some scammers use local and community newspapers to publish fraudulent advertisements that use the SunTrust logo. These ads offer special rates for loans for mortgages, debt consolidation, or small businesses.

Scammers use fraudulent contact information such as mailing addresses or phone and fax numbers, and claim to be "third-party consultants." When unsuspecting consumers contact the scammers, the callers are asked to provide their personal and account information. Scammers then tell applicants that their loans have been approved, but that they first need to make an initial payment or deposit before the loans can be advanced by wire transfer.
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Preventing Telephone and Print Fraud

Scammers often attempt to commit fraud by making fraudulent calls or publishing fake advertisements. Here are some tips to avoid print and phone fraud:
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Report Fraud 

To report a telephone fraud, print fraud, or a lost or stolen credit card, immediately call 800.SUNTRUST (800.786.8787) and report the incident to a SunTrust representative.

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