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Security is the most important issue SunTrust faces in making Online Banking available for our clients. Using industry-standard security techniques ensures that your personal and financial information remains confidential. SunTrust uses security technologies such as your personal customer number and password, encryption, and firewalls. The combination of your customer number and password enables you to be uniquely identified to SunTrust Online Banking. It is your responsibility to keep your password secure.

You will also need to use a secure browser. Certain browsers have the ability to communicate securely by encrypting the information as it passes across the Internet. This method of communication is called Secure Socket Layer (SSL). SunTrust requires the use of a secure browser before you connect to Online Banking. Additionally, your information passes through a firewall, which is a computer specifically designed to keep out unauthorized users.

Your Internet Browser – How to Ensure That Your Session is Secure

Once you've downloaded and installed your browser, here's how you can check for yourself that your Online Banking session is secure. As you browse through the resources available on the Internet, you'll notice that your browser's status bar changes with the Web page you have loaded. You should see a padlock graphic, either locked or unlocked, like this:

  Secure UnSecure
Microsoft Internet Explorer Explorer Secure N/A
Mozilla Firefox Netscape Secure Netscape UnSecure
Safari Netscape Secure Netscape UnSecure
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Securities and Insurance Products and Services:
Are Not FDIC or any other Government Agency Insured Are Not Bank Guaranteed May Lose Value
Services provided by the following affiliates of SunTrust Banks, Inc.: Banking and trust products (including checking accounts) and services are provided by SunTrust Bank, Member FDIC. Securities, insurance (including annuities and certain life insurance products) and other investment services (including Brokerage accounts) are offered by SunTrust Investment Services, Inc., an SEC registered investment adviser and broker-dealer and a member of the FINRA and SIPC. Other insurance products and services offered by SunTrust Insurance Services, Inc., a licensed insurance agency.