Trusteer Rapport

IBM Security Trusteer Rapport Online Fraud Protection Software

SunTrust is committed to helping your company keep its SunTrust online transactions safe from fraud. With increasingly sophisticated malware in the online environment, traditional controls such as antivirus software and firewalls alone may no longer be enough to protect your company from online attacks. To combat continuously evolving threats, multiple layers of security are needed. SunTrust deploys various security and control measures in multiple layers for our product solutions, one of which is the Trusteer Rapport secure browser software.
 
  
How does Trusteer Rapport work to protect your online sessions? 
Certain SunTrust online services work with Trusteer Rapport software to help provide you with an added layer of protection for your company's online sessions. When you sign on to one of these SunTrust online services from a computer with Trusteer Rapport installed, the Trusteer Rapport browser security plug-in provides keystroke encryption and helps protect against malware behavior and attacks such as pharming and session hijacking.

Trusteer Rapport can also remove or protect against certain types of financial malware. If you have downloaded Trusteer Rapport through the links below and elected to receive the automatic updates to Trusteer Rapport, malware removal should be active. If Trusteer Rapport identifies pieces of software on your computer as one of these certain types of financial malware, Trusteer Rapport will remove or protect against it and provide a user alert. Learn more about Trusteer Rapport, including answers to frequently asked questions about malware attacks.

Once Trusteer Rapport is installed, a green arrow indicator in your browser address window shows when it is working to help protect your online session.

Protected SunTrust URL
 

And a gray arrow indicator shows when the URL is not protected.

Unprotected SunTrust URL
 

Install Trusteer Rapport 
For maximum security protection, SunTrust highly recommends that you install Trusteer Rapport with computer administrative privileges. When installed with limited privileges, Trusteer Rapport may not offer its full protection capabilities. Note that your company's technology administrator's approval may be required, depending on your company's security policies. Trusteer Rapport complements traditional security measures such as firewalls and anti-virus software, but does not replace them.

Trusteer Rapport must be installed alongside a compatible internet browser; using an incompatible browser will prevent you from being able to access your company’s online sessions. Learn more about Trusteer Rapport compatible internet browsers.

Click one of the links below to install Trusteer Rapport free of charge. This easy one-time installation process only takes a few minutes.

If you need assistance with Trusteer Rapport, visit https://www.ibm.com/support/trusteer or send an email to TreasuryClientServices@suntrust.com.

DISCLAIMERS

Trusteer Rapport or other secure browsing software downloaded to or accessed by your computer or mobile device (the Software) is provided by IBM. You and your company agree that (i) use of the Software is subject to IBM's terms and conditions and privacy policy; (ii) SunTrust makes no representations or warranties of any kind related to the Software and has no responsibility for the performance, compatibility or availability of the Software, or for damages of any kind that may be caused by the Software; and (iii) protections offered by use of the Software can be achieved only when the Software is used in connection with access to specific SunTrust products which are designed to interact with the Software. When used with those services, the Software may make certain fraud detection information available to SunTrust. SunTrust has no obligation to provide you any notices with respect to such information.

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  • Contact

  • Support

      24-hour automated assistance
      800.786.8787 (800.SUNTRUST)

       

      Online Cash Manager, PC Banking and Bill Pay
      800.382.3232

       

      TDD (Telephone Device for the Deaf)
      800.854.8965

       

      Report Checking Account Fraud
      800.447.8994 Option 1 - Option 3

       

      Lost or Stolen Card
      800.786.8787 Option 5

       

      Directory Assistance
      800.786.8787 Option 7 - Option 5

       

      International Toll Free
      800.ST.TRAVEL (800.7887.2835)

       

      Please note that Federal Regulation E outlines the rules and procedures for electronic funds transfers (EFTs) for consumers. The protections and deadlines included in Regulation E do not apply to business accounts. Regulation E only establishes rights, liabilities, and responsibilities for consumer transactions on consumer accounts.

  • Mail

       

       

      Write Us
      Mail your questions, comments, or suggestions to (No deposits or payments accepted at this address):
      SunTrust Bank
      GA-Atlanta-0795
      P.O. Box 4418
      Atlanta, GA 30302-4418

       

      Bank by Mail
      You may mail checking, savings, or money market deposits to (Be sure to include a deposit slip or your name and account number. Do not send currency via U.S. mail):
      SunTrust Bank, Special Handling
      VA-RIC-9292
      P.O. Box 27572
      Richmond, VA 23261-7572

       

      Consumer Home Equity Line & Access 3 payment address
      SunTrust Bank
      P. O. Box 791274
      Baltimore MD 21279-1274

       

      All other lines of Credit Payments
      SunTrust Bank
      P. O. Box 79282
      Baltimore MD 21279-0282

       

      Consumer Loan Payments
      SunTrust Bank
      P.O. Box 791144
      Baltimore, MD 21279-1144

       

       

  • Wires

       

      For more details about Wire Transfers with SunTrust, call 800.947.3786

       

      SunTrust Incoming wire instructions:

       

      • For Domestic incoming wire use Routing ABA: 061000104
      • For International incoming wire use SWIFT/BIC: SNTRUS3A
      • Beneficiary account number: SunTrust full account number
      • Beneficiary name: The name as it appears on the SunTrust account

      SunTrust Incoming wire instructions are also available by calling 800.947.3786 - option 1