I have had the pleasure of working with Michele Barnett of SunTrust Mortgage several times. We obtained new home loans and refinanced others. Michelle is prompt, professional, extremely efficient and pleasure to work with. She makes the process seamless and painless. She does much of the "legwork" that other mortgage companies ask the applicant to do. She keeps us informed of the approval process and anticipates potential glitches, making them go away before they become a problem. I refer anyone I can to Michele and her team. She is highly knowledgeable about the entire mortgage process and marketplace and provides many options. She answers her phone immediately and has given us her cell phone number for immediate access. When the applicant arrives at the closing, there are never any "last minute issues." It's clear that they make customer service and customer satisfaction a priority. I give her my highest recommendation.
-J. Rosen, MD, Winter Park, FL