SunTrust Mortgage Customer Service

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SunTrust is dedicated to helping you with your mortgage, every step of the way. Take a look at our options below, including ways to contact us, our dedicated portal for Existing Mortgage Clients, and our Mortgage FAQs.

Existing Mortgage Clients

Manage your existing SunTrust Mortgage including payment options, forms, and more.

Mortgage FAQs

Whether you’re considering a mortgage with SunTrust or have one with us already, take a look at our Mortgage Frequently Asked Questions.

Contact Us

1.800.634.7928

For our hearing- and speech-disabled clients: When using the Relay System, call us at: 1.800.634.7928. Relay System calls are accepted from 8 am - 8 pm Eastern Time, Monday-Friday and 9 am - 3 pm Eastern Time on Saturdays. Closed on federal holidays.

  • For General Inquires/Research Request
    SunTrust Bank
    Mail Code RVW 3003
    PO Box 26149
    Richmond, VA 23260-6149
  • Mail Monthly Payments
    SunTrust Bank
    PO Box 79041
    Baltimore, MD 21279-0041
  • Insurance Renewals/Bills
    SunTrust Bank
    ISAOA/ATIMA
    P.O. Box 47047
    Atlanta, GA 30362
  • Qualified Written Requests/Notices of Error/Requests for Information
    SunTrust Bank
    Attn: QWR/NOE/RFI
    PO Box 26527
    Richmond, VA 23261-6527
  • SunTrust is now Truist. If you’re new to SunTrust, use Truist.com to see what’s new and to open accounts. That way you’ll be one step ahead when all SunTrust accounts move to Truist in 2022. If you already have SunTrust accounts, please keep using SunTrust.com to manage those accounts or to open new ones. You’ll have a better banking experience today, and a better transition to Truist in February 2022.