Mortgage Client Support

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Existing Mortgage Clients

Whether you have closed on your mortgage with SunTrust or your loan has been transferred to us, our knowledgeable team is readily available to answer your questions and assist so you can maintain greater control, increase financial confidence and focus your energy on what matters most in your life.

Access Your Account

Manage your mortgage, review account information, loan activity, and payment details by signing on to our secure Customer Care site.

Payment Options

Explore your payment options or make payments using a method that is convenient for you.

Escrows, Loan transfers and other FAQs

Whether your mortgage recently transferred to SunTrust or you want to learn more about topics like escrow, take a look at our Mortgage Frequently Asked Questions.

Mortgage Assistance Programs

When managing your mortgage payments gets difficult, we offer a variety of assistance programs to help you gain confidence and control over your situation.

Forms >

Download important forms with instructions to help you manage your mortgage.

Additional Resources

Contact Us

Confidence starts here. At SunTrust Mortgage, we’re here to help you every step of the way so you can feel confident throughout your homeownership journey.

  • SunTrust is now Truist. If you’re new to SunTrust, use Truist.com to see what’s new and to open accounts. That way you’ll be one step ahead when all SunTrust accounts move to Truist in 2022. If you already have SunTrust accounts, please keep using SunTrust.com to manage those accounts or to open new ones. You’ll have a better banking experience today, and a better transition to Truist in February 2022.