Paperless Statements

  • Paperless Statements

    • Paperless statements are available for SunTrust personal checking, savings, money market, credit card, and mortgage accounts.

    With Paperless Statements, you can:

    • Reduce identity theft risk
    • Save statements for easy, safe recordkeeping
    • Track account history for up to 7 years
    • Eliminate storing or shredding paper statements
    • View transactions quickly and securely
    • Good for the environment

    How to go Paperless:

    • Step 1

      Sign on to Online Banking

    • Step 2

      Select My Settings, then Document Center in the top right corner

    • Step 3

      Select Paperless Preferences to update your paper statement preference

    Frequently Asked Questions

    Frequently Asked Questions

    Which of my accounts are eligible for Paperless Statements?

    Paperless Statements are available for SunTrust personal checking, savings, money market, credit card, and mortgage accounts.

    Is paperless an option for my Tax Documents?

    You can view your tax documents online but we are required to send paper copies by mail.

    How will I know when a statement is available?

    You will receive an email notification when your statement is ready for viewing. We encourage you to keep your contact information updated so you don’t miss these emails.

    What if I need a paper copy?

    You can view, save, and print your paperless statements via Online Banking.

    What if I change my mind?

    You can restart your paper statements at any time by changing your preferences via Online Banking.

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    • Support

    • Wires

        For more details about Wire Transfers with SunTrust, call 800.947.3786

         

        SunTrust incoming wire instructions:

         

        • For domestic incoming wires, use Routing ABA: 061000104
        • For international incoming wires, use SWIFT/BIC: SNTRUS3A
        • Beneficiary account number: SunTrust full account number
        • Beneficiary name: The name as it appears on the SunTrust account

        SunTrust incoming wire instructions are also available by calling 800.947.3786 - option 1

     

    Truist Bank, Member FDIC. ©2022 Truist Financial Corporation. SunTrust®, the SunTrust logo, and Truist are service marks of Truist Financial Corporation. 

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    Equal Housing Lender

    Investment and Insurance Products:

    • Are Not FDIC or any other Government Agency Insured
    • Are Not Bank Guaranteed
    • May Lose Value

    All Truist mortgage professionals are registered on the Nationwide Mortgage Licensing System & Registry (NMLS), which promotes uniformity and transparency throughout the residential real estate industry. Search the NMLS Registry.Link opens a new window

    Services provided by the following affiliates of Truist Financial Corporation: Banking products and services, including loans and deposit accounts, are provided by SunTrust Bank and Branch Banking and Trust Company, both now Truist Bank, Member FDIC. Trust and investment management services are provided by SunTrust Bank and Branch Banking and Trust Company, both now Truist Bank, and SunTrust Delaware Trust Company. Securities, brokerage accounts and /or insurance (including annuities) are offered by Truist Investment Services, Inc. (d/b/a SunTrust Investment Services, Inc.), and P.J. Robb Variable Corp., which are SEC registered broker-dealers, members FINRALink opens a new window, SIPCLink opens a new window, and a licensed insurance agency where applicable. Investment advisory services are offered by Truist Advisory Services, Inc. (d/b/a SunTrust Advisory Services, Inc.), GFO Advisory Services, LLC, BB&T Securities, LLC, Sterling Capital Management, LLC, and Precept Advisory Group, LLC, each SEC registered investment advisers. Sterling Capital Funds are advised by Sterling Capital Management, LLC. Mortgage products and services are offered through SunTrust Mortgage, a tradename for SunTrust Bank now Truist Bank.  Life insurance products are offered through Truist Life Insurance Services, a division of Crump Life Insurance Services, Inc., AR license #100103477, a wholly owned subsidiary of Truist Insurance Holdings, Inc.

    "Truist Advisors" may be officers and/or associated persons of the following affiliates of Truist Financial Corporation: SunTrust Bank now Truist Bank, our commercial bank, which provides banking, trust and asset management services; Truist Investment Services, Inc., a registered broker-dealer, which is a member of FINRALink opens a new window and SIPCLink opens a new window, and a licensed insurance agency, and which provides securities, annuities and life insurance products; Truist Advisory Services, Inc., an SEC registered investment adviser which provides Investment Advisory services.

    Comments regarding tax implications are informational only. Truist and its representatives do not provide tax or legal advice. You should consult your individual tax or legal professional before taking any action that may have tax or legal consequences.

    Truist Wealth, International Wealth, Center for Family Legacy, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are marketing names used by affiliates of Truist Financial Corporation.

    Truist Securities is the trade name for the corporate and investment banking services of Truist Financial Corporation and its subsidiaries, including Truist Securities, Inc., member FINRALink opens a new window and SIPCLink opens a new window.

    New York City residents: Translation or other language access services may be available.  When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at www.nyc.gov/dca. 

    Thank you for choosing SunTrust now Truist. We welcome the opportunity to serve your financial needs. While SunTrust and BB&T have merged to become Truist, both institutions will continue to offer independent product lines for a period of time. This may include differing underwriting guidelines, product features, terms, fees, and pricing.

    Our friendly teammates at your local BB&T branches will be happy to walk you through their products. You can also learn more by contacting them at 1-800-BANK-BBT or BBT.com.

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    • SunTrust is now Truist. If you’re new to SunTrust, use Truist.com to see what’s new and to open accounts. That way you’ll be one step ahead when all SunTrust accounts move to Truist in 2022. If you already have SunTrust accounts, please keep using SunTrust.com to manage those accounts or to open new ones. You’ll have a better banking experience today, and a better transition to Truist in February 2022.